Wednesday, April 13, 2011
Advice to Baruch College
There are numerous ways in which a college like Baruch can use new media to communicate with its students and faculty or make searching for information easier. If I were hired by Baruch, I would recommend that they provide students with a live online chat or a forum where students can post questions and find answers. Having a live online chat medium will help to alleviate the long lines at offices at the school such as the bursar, registrar, or financial aid office. One of the things students hate most is having to stand on a long line in order to ask one question which will take less time to answer than the wait. Forums or blogs will allow students to post questions and get answers from others who may have asked the same questions and found an answer. Utilizing new media tools like chats would allow for higher turnover and in turn higher satisfaction from the students who are the "customers" of the college.
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ReplyDeleteI just love the idea of open forums for students and faculty. It would definately save a lot of time we would otherwise spend in line, waiting for half an hour for 10sec answer. My only problem is reliability.....I'd rather have my questions answered by designated faculty member, then a felow student, to be sure that the answer covers for my particular case....... Otherwise, after reading my fellow students comments, I'd go to verify it to the proper department....And we are back at the beggining :)
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